Night Audit/Guest Services Agent
Prior hotel guest service experience is a must, specifically at a high end luxury hotel. Responsible for performing a variety of duties including guest registration, handling of guest inquiries, acting as a liaison between guests and other hotel departments, with the primary purpose of satisfying the guest and achieving repeat business. Also performs a variety of cashiering functions including guest checkouts. Responsible for upholding hotel credit policy and procedures, as well as the house bank. Continues to strive to reach a higher level of hospitality. Provides a level of service commensurate to that of four Star Hotel.
Required Skills and Experience:
Previous Front Desk/Reservation/Night Audit experience luxury hotel/resort.
Excellent guest relations and communication skills.
Welcome guests upon arrival.
Registers and processes guests promptly upon arrival.
Performs all guest accounting functions according to established hotel operating procedures.
Become familiar with the guest name, and acknowledges them with it
Answer telephone expediently and handle complaints, problems, special requests, non-related desk questions - making sure to log phone complaints and requests
Familiarity with daily hotel occupancy reports, status of rates and rooms available, etc. prior to beginning of shift
Familiar with and ability to follow all emergency procedures established by the hotel.
Handle and expedite all guest mail, messages and faxes received at the desk.
Maintain familiarization with hours of operation for the food& beverage outlets in the hotel.
Stays up-to-date with all room rates, room types, special promotions, packages, etc.
Completely familiar with all hotel credit policies and procedures - including credit card limits and receiving approval codes on all credit cards.
Keep house bank secure, balanced, and accounted for at all times.
Must have excellent guest services skills.
Strong typing, computer, written and verbal communications skills required.
Must be able to work a flexible schedule to include holidays, weekends, and overnight shift/night audit.
Must be able to work varying shifts at the sister property in Beverly Hills
Applicants who do not already have legal permission to work in the United States will not be considered.